Field Service Technology

Stratix and Samsung: Empowering Field Workers Everywhere

Explore our interactive video showcasing how Stratix and Samsung can enhance the productivity and effectiveness of field workers
through SmartMobile solutions that equip them with essential digital tools for success, wherever they are. 

Drive More Efficiency

Whether it's the energy sector, dispatched, telecom, maintenance services, or home health, mobile technology like tablets for field service workers dramatically improves productivity, efficiency, user experiences, and customer satisfaction.

With mobile field service management software, devices digitize workflows like assignments, checklists, route planning, service documentation, and more. Augmented reality can even aid in tasks like repairs of complicated equipment.

Because they're smaller, lighter, and more user-friendly, rugged tablets are replacing laptops for field services at many companies. Options like voice-enabled wearables allow workers to keep both hands free for tasks. Choosing the best mobile devices for field services gives you the tools and data you need to win in your industry.

Field Service Digital Transformation

Implementing mobile field services management technology solutions like tablets, smartphones, wearables, and mobile printers is challenging. Mobile workers are often distributed over large geographic areas, and internal IT teams may not have the expertise and resources needed.

Stratix does. Our solution architects are experts in field service technology and design programs for you that optimize processes and workflows.

Our Mobile Integration Center can deploy mobile solutions at any scale and send equipment to any location—even employees' homes.

With Stratix managed mobile services, we get replacements for lost or damaged devices in the hands of employees in 24 hours and support them in the field with 24x7x365 help desk support.

With Stratix on your field services team, managing your technology solutions is convenient, easy, and cost-effective.

Case Study

ARS/Rescue Rooter Streamlines Workflows

ARS was looking to expand its fleet of mobile devices—smartphones and tablets to empower its technicians and optimize the use of devices.

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Field Service Technology Solutions

Fast Implementation

We have an extensive field service technology partner network to leverage the purchasing power and certified expertise across Android and iOS. We deliver devices into the hands of your employees ready to go out of the box and fully kitted.

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Reduce Downtime

Our mobile help desk offers highly trained agents 24x7x365 who know your systems. They can quickly solve device and application issues to minimize disruptive downtime for your field personnel during critical customer calls.

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Robust Security Lowers Risk

Keep employee devices updated and secure while protecting sensitive customer data via our robust unified endpoint management (UEM) services.

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Visibility & Control

Know where your field service technology assets are with our proprietary itrac360 asset management dashboard that provides complete visibility and customizable views of your device status and history.

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Lower TCO

Control costs with telecom expense management and our Mobile Device as a Service (MDaaS) program that rolls your mobile hardware, software, and service expenses into a convenient monthly per-device fee.

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Business Flexibility

As demand ebbs and flows due to seasonality, employee turnover, and other conditions, get the flexibility you need to manage, refresh, and recycle devices with a managed spare pool of devices that Stratix takes care of for you from start to finish.

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The Stratix Advantage for Field Services

Stratix leverages decades of field service technology experience supporting mission-critical systems. We have best-in-class service and offer simplified and effective managed mobile solutions.

Secure devices in the field and keep them updated with Stratix unified endpoint management (UEM) solutions.

Our team specializes in getting device deployments done at scale. Your solutions are completely kitted —with all applications loaded—and delivered to field locations and even your employees' homes.

With a Net Promoter Score consistently 70+, our 24x7x365 help desk eliminates routine issues that can stand between you and a successful customer call in the field.

When you partner with Stratix, our telecom expense management (TEM) services give you comprehensive visibility and control over your expenses.

We understand your logistical challenges (seasonal demand spikes, rugged environments, etc.) and offer enterprise-grade support services to match.

Better Field Service with a Premium Tablet That Can Do it All

Give your employees the ability to work seamlessly from anywhere with lightweight and easy-to-use Samsung Galaxy Tab S8 tablets.

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Case Study

Large North American Electric Utility Company

Since 2010, this energy giant has leveraged Stratix’s full suite of MDM and end-user support services to augment its internal support.

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Why Stratix Partner Ecosystem

It's more than services and support. We are total solution providers, leveraging deep relationships with major OEMs and platforms to craft an end-to-end solution that answers your logistical challenges while lowering your TCO. We're customer-obsessed and will always work closely with you to equip your field workers to thrive in tough environments. Let's get it done together.