Mobile Support Services
Mobile Support Services Programs
Access to support 24x7x365, by expertly-trained and certified staff to manage your ongoing mobile program.
Mobile Help Desk
Our Mobile Operations Center provides on-shore, 24x7x365 support to manage business-critical mobile operations.Learn
Scalable, consistent enterprise mobile management across your diverse environment.Learn
Clear and simple overview of telecom expenses and rate plans for better spending decisions.Learn
Post-Deployment Support and Device Management
You’ve launched your mobile technology transformation plan. Now what? That investment needs to be protected with a dedicated managed mobility program. Once the devices are deployed, you need a 24x7x365 support center staffed with experts who understand your end-user environments and the applications they use. In-house IT resources are costly and difficult to scale, and their expertise is best dedicated to revenue generating, strategic programs. To manage your mobile fleet, augment your current IT infrastructure with experts in Enterprise Mobility Management (EMM), Mobile Device Management (MDM) and Telecom Expense Management (TEM) programs.
Mobile Support Video
Stratix provides the most comprehensive post-deployment support available. Our on-shore Mobile Help Desk boasts industry-leading satisfaction scores, and it’s scalable for all your enterprise needs. Keeping your devices running is our number one priority. Our Endpoint Management services provide the visibility, oversight and control to know where your devices are, what they are running and how much they cost. We provide advanced analytics and data to inform business decisions, reduce employee downtime and increase efficiencies through our itrac360 Asset Management platform. Best of all, you can bundle these mobility programs for a fixed monthly fee and simpler billing.
Mobile Support Services Key Benefits
Mobile Help Desk
Our best-in-class, on-shore, 24x7x365 support improves productivity and reduces cost drivers like “No Fault Found” device returns.
MDM and EMM
We do the heavy lifting to control, secure and enforce policies on your endpoint devices, freeing your IT team to focus on other strategic priorities
Telecom Expense Management
Reduce telecom costs with carrier billing optimization and a powerful self-service portal.
Powerful Business Analytics
Get detailed data on hardware asset performance, endpoint device management and telecom costs.
Quickly stand up new mobile technology projects with no impact to existing IT resources.
Industry-leading NPS scores and faster call times ensure that your support needs are addressed quickly and completely.
Mobile Device as a Service Helps Manufacturer Standardize Mobile Operations and Control Mobile Costs
To grow, this global equipment manufacturer had to re-engineer mobile from the ground up. See how they did it.Learn
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What to Look for in a Managed Mobile Services Partner
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Your IT team will thank you.