Mobile Lifecycle Services

Mobile Lifecycle Services (MLS) is a comprehensive approach to managing enterprise mobile devices from procurement through end-of-life. Stratix MLS covers every stage: device procurement and kitting, configuration and staging, deployment logistics, ongoing device management, break/fix repair, and certified device disposition or trade-in. 

Managing mobile environments internally becomes difficult as device counts, locations, and user expectations grow. We help simplify that complexity by consolidating vendors, standardizing processes, and providing expert support—so your mobility program runs more efficiently and consistently. 

Frontline workers—warehouse associates, field technicians, retail staff, healthcare aides—have zero tolerance for device downtime. Stratix MLS is purpose-built for this reality. Our advance exchange program ships a replacement device before a broken one is returned, so a worker is never without a tool. Rugged device expertise, on-site depot services, and rapid turnaround SLAs mean issues are resolved in hours, not days.

We also handle the behind-the-scenes work that keeps frontline devices productive: automated OS and app updates pushed during off-shift windows, preconfigured device profiles by role and location, and proactive monitoring that flags problems before they affect productivity.

Yes. While Stratix has deep roots in rugged device management for frontline environments, our Managed Mobility Services extend equally well to knowledge workers relying on Apple, Android, and Windows endpoints—whether they’re in corporate offices, working remotely, or traveling.  

AI at the edge—where inference runs on the device rather than in the cloud—is rapidly changing what mobile hardware needs to deliver. Modern workers increasingly rely on on-device AI features: real-time translation, visual inspection, predictive maintenance prompts, and AI-assisted workflows that can’t wait for a round-trip to the cloud.

Stratix helps enterprises get ahead of this shift. Our advisory services assess whether your current device fleet has the processing power, memory, and connectivity to run edge AI workloads reliably. We manage refresh cycles to ensure workers always have AI-capable hardware, and our deployment expertise ensures AI-enabled apps are staged and configured correctly before a device ever reaches a user’s hands.

As AI copilots, on-device language models, and AI-powered apps become standard productivity tools, the mobile device is no longer just a communication endpoint—it’s a compute node. Managed Mobility Services ensures that the devices supporting these workloads are always up-to-date, properly secured, and performing at their rated capacity.

Stratix monitors device health metrics that matter for AI workloads—thermal throttling, battery degradation, storage utilization—and triggers proactive refresh or intervention before performance degrades. We also work with your IT and application teams to validate that MDM policies don’t inadvertently block the permissions AI apps require to function.

Stratix delivers Mobile Lifecycle Services across industries where mobile workers are critical to operations: retail, manufacturing and distribution, healthcare, logistics and transportation, field services, hospitality, and public sector. We have deep experience with the device types, compliance requirements, and operational rhythms specific to each vertical.

Whether you’re managing thousands of handheld scanners across a distribution network or rolling out clinical-grade tablets to a nursing staff, our MLS programs are tailored to your industry’s unique uptime, hygiene, and security standards.

Security is embedded throughout the Managed Mobility Services lifecycle, not bolted on as an afterthought. Stratix configures and enforces MDM/UEM policies across your entire fleet—ensuring encryption at rest, strong authentication, remote wipe capability, and app allowlisting are standard on every enrolled device.

We stay current with OS-level security patches and push updates on your approved schedule. Our team monitors compliance dashboards continuously and escalates anomalies to your security team with context and recommended remediation. For organizations in regulated industries, we document controls to support audits and compliance reporting.

A standard MLS engagement begins with a mobility assessment: we audit your current fleet, support costs, and refresh schedule to establish a baseline. From there, we design a program that aligns device categories, SLA tiers, and depot services to your operational requirements.

At rollout, Stratix handles procurement, kitting, and configuration so devices arrive at your facilities or directly to employees pre-staged and ready to activate. Ongoing, our managed services team runs the day-to-day: managing tickets, executing repairs, handling carrier disputes, and producing regular reporting. We proactively plan refresh cycles so aging hardware is replaced before it impacts workforce productivity—especially important as AI-capable devices become table stakes for modern enterprise workers.

The true cost of managing enterprise mobility in-house is often underestimated. Beyond device purchase prices, organizations absorb internal IT labor for provisioning and support, carrier invoice reconciliation, repair logistics, compliance overhead, and the cost of productivity loss when devices go down.

Managed Mobility Services consolidates these costs into a predictable per-device-per-month model. Stratix leverages volume purchasing power, optimized repair workflows, and proactive monitoring to reduce break rates and extend device useful life. Clients typically see measurable reductions in total cost of ownership within the first contract year, alongside improvements in device uptime and employee satisfaction.

Scale is a core competency. Stratix manages hundreds of thousands of devices for enterprise clients with workforces distributed across thousands of locations nationwide. Our logistics infrastructure—including multiple U.S. depot facilities, carrier integrations, and direct-to-worker shipping—is built to support both large initial deployments and the ongoing churn of a mobile fleet at scale.

As your workforce grows or your device mix evolves—adding AI-capable endpoints, wearables, or new form factors—our Mobile Lifecycle Services programs flex to accommodate without requiring you to rebuild your support model.

Stratix recommends refresh strategies based on actual device performance data, not just calendar age. Our monitoring surfaces battery health, repair frequency, and processing utilization—giving you evidence-based data to justify refresh investments to finance and operations stakeholders.

With edge AI rapidly raising the minimum hardware bar—newer on-device models require NPUs, larger RAM, and faster storage—refresh planning has become a strategic conversation, not just a maintenance task. Stratix helps clients map their current fleet against the hardware requirements of AI-powered applications they’re adopting or evaluating, so refresh cycles are timed to keep workers equipped rather than catching up.