Managed Customer Technology Inventory | Stratix

Managed Customer Inventory

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Downtime is Crippling

When mobile solutions fail, it impacts productivity, workflows, and revenue. The cost of downtime includes poor user and customer experiences.

Keeping downtime to a minimum involves quick and easy support channels and a ready-to-go inventory of plug-and-play backups that can be pre-staged, configured and deployed to your end-users overnight.

But many organizations struggle with their mobile device management operations—both with what's already deployed and maintaining a pool of spares. Equipment has to be kept in a ready-now state. There must be a comprehensive system for tracking where everything is and its current status. Then, there are the logistics challenges of getting devices where they need to go as fast as possible.


A Well-Run Spare Pool Minimizes Downtime

Reserves at the Ready

You can take the burden off internal IT teams and reduce downtime when you partner with a managed mobility services provider like Stratix. We're experts in managing customer inventory, mobile device deployment, and exchange logistics. We do it for thousands of devices a month.

We oversee your stock of reserve equipment and use our propriety itrac360 tool to keep an eye on all devices, their break/fix status, and if there are enough replacements on hand.

Our logistics team configures and sends replacements overnight and ensures that the broken device comes back for evaluation, repair, or replacement.

The data you get on performance and asset status drives cost savings and better purchasing decisions.

Keep Devices at the Ready

Full Lifecycle Managment

Our certified and trained enterprise mobility experts can repair devices or manage repairs through an OEM to quickly return them to your spare pool inventory.

Stratix Swap

Device replacement from a spare pool without repair services. We coordinate the return of broken equipment for responsible IT Asset Disposition (ITAD).


When combined with our help desk service, we can talk users through problems, so fewer devices need to be swapped out—reducing end-user downtime.

Speedy Replacement

Next-day delivery of out-of-the-box-ready devices from a dedicated and managed spare pool.

Real-Time Visibility

Our propriety itrac360 system gives you a single-pane-of-glass view into your entire enterprise mobility solution to see device statuses, order tracking, repairs, and spare pool levels.

Industry-Leading Service

Our Net Promoter Score is in the top 1 percent of our competitors globally—meaning when your users call for help, they get the solutions they need quickly.

Fact Sheet: Managed Custom Inventory

Stratix can manage your inventory in multiple ways to suit your specific workflows and organizational structure.

Read Data Sheet

Why Stratix?

We're a single point of contact with best-in-class customer ratings and multiple facilities across North America that can ensure you always have a ready-to-go spare pool of devices available. Our services team quickly deploys equipment wherever it needs to go to keep downtime to an absolute minimum.

Let us sweat the tech.

Contact Us Today