Mobility Help Desk
Don't Leave Them Hanging
If your mobile devices stop working, so does your business. End users need expert support anytime and anywhere they are to minimize downtime.
But technical support is difficult. End users are often dispersed, and IT teams need to be up to speed on many device types, multiple operating systems, and a wide range of apps. The technology is often different from the standard operating systems and applications they've traditionally supported.
Inexperienced help desk support can lead to end-user frustration, unnecessary device repairs, and loss of productivity. Frequent problems often push people to abandon new technology, which can cripple digital transformation strategies.
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Mobility Support Video
Help is Just a Call Away
Stratix has a best-in-class help desk that quickly solves problems to ensure the best possible end-user experiences.
We help people the way they want to be helped—including phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email.
Our on-shore team of highly-trained personnel efficiently resolve issues for a wide range of hardware, software, and business use cases for continuous, effective, and efficient business operations.
The quality and experience of our service are why the Stratix mobile help desk continues to achieve the highest customer satisfaction ratings in the industry.
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SmartMobile Services Save the Day: Mobility Help Desk Support
Back Your People with Our Help Desk Heroes
Customized Experience
We build knowledge bases and run books tailored to each customer to ensure we provide the exact experience end users need.
Industry-Leading Customer Satisfaction
Our help desk has a best-in-class 70+ NPS rating (the industry standard is 33).
High First Call Resolution
First calls are resolved at an 85%+ rate, keeping your devices in the field and your employees highly productive.
Reduce Costly Spare Pools and Operational Disruption
Our help desk reduces "No Fault Found" (NFF) returns, avoiding additional Return Merchandise Authorization (RMA) requests.
Leverage the Power of AI
Answers from our help desk chatbot and voicebot can be tied to custom support information to ensure help is tailored to the needs of your environment.
100% On-Shore
None of our help desk support services are offshore or outsourced.
Fact Sheet: Mobility Help Desk
With device-specific and mobile applications experts, we ensure the right people with the right skills are available to support you 24x7.
Read Fact SheetCase Study
Leading Transportation Provider Optimizes Operations via Managed Mobility
When a major consumer transportation provider needed a partner to help it modernize thousands of locations with managed mobility, Stratix answered the call.
LearnWhy Stratix?
Minimize downtime with best-in-class technical help and guidance for you and your people, wherever and whenever you need us, 100% on-shore. We resolve issues quickly with an 85% first call resolution and 70+NPS quality score—in the top 1% in the industry.
CUSTOMER TESTIMONIALS
When it comes to ongoing support, Stratix is right on target. The 24/7 Mobility Help Desk has been phenomenal for our flight attendants and pilots. Our crew is getting first-call resolution, and the support team understands the challenges that crew members are dealing with.
Stratix has helped in taking the load away from the IT staff, and have provide a reliable support for mobile devices. This provides availability of valuable resources, to work on more important projects. Stratix also provides a host of additional services including QA, upgrade, testing etc.
The latest In Managed Mobility
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The 7 Most Common Reasons for Help Desk Tickets
A good help desk is key to maintaining high productivity and ensuring your mobile technology solutions deliver on your goals.
LearnBlog
How to Run a Great Mobility Help Desk While Keeping Costs Down
An ineffective mobility help desk adds to end-user frustration & increases costs when unnecessary time is spent trying to resolve problems.
LearnPodcast
Why a Help Desk for Mobile Makes a Difference
A knowledgeable help desk that quickly solves problems for end users can prevent significant amounts of downtime.
LearnReady for superior service?