Mobile Help Desk Services for Mobile Technology - Stratix

Mobility Help Desk

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Don't Leave Them Hanging

If your mobile devices stop working, so does your business. End users need expert support anytime and anywhere they are to minimize downtime.

But technical support is difficult. End users are often dispersed, and IT teams need to be up to speed on many device types, multiple operating systems, and a wide range of apps. The technology is often different from the standard operating systems and applications they've traditionally supported.

Inexperienced help desk support can lead to end-user frustration, unnecessary device repairs, and loss of productivity. Frequent problems often push people to abandon new technology, which can cripple digital transformation strategies.


Mobility Support Video

Help is Just a Call Away

Stratix has a best-in-class help desk that quickly solves problems to ensure the best possible end-user experiences.

We help people the way they want to be helped—including phone, chat, AI chat, AI voice, SMS, Microsoft Teams, and email.

Our on-shore team of highly-trained personnel efficiently resolve issues for a wide range of hardware, software, and business use cases for continuous, effective, and efficient business operations.

The quality and experience of our service are why the Stratix mobile help desk continues to achieve the highest customer satisfaction ratings in the industry.


SmartMobile Services Save the Day: Mobility Help Desk Support

Back Your People with Our Help Desk Heroes

Customized Experience

We build knowledge bases and run books tailored to each customer to ensure we provide the exact experience end users need.

Industry-Leading Customer Satisfaction

Our help desk has a best-in-class 70+ NPS rating (the industry standard is 33).

High First Call Resolution

First calls are resolved at an 85%+ rate, keeping your devices in the field and your employees highly productive.

Reduce Costly Spare Pools and Operational Disruption

Our help desk reduces "No Fault Found" (NFF) returns, avoiding additional Return Merchandise Authorization (RMA) requests.

Leverage the Power of AI

Answers from our help desk chatbot and voicebot can be tied to custom support information to ensure help is tailored to the needs of your environment.

100% On-Shore

None of our help desk support services are offshore or outsourced.

Fact Sheet: Mobility Help Desk

With device-specific and mobile applications experts, we ensure the right people with the right skills are available to support you 24x7.

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Custom Chat, SMS, and AI Automation Solutions 

When you partner with Stratix on project work, we can design custom AI chat and SMS communications to end users that inform and require them to take action.

Read the Industry Brief

Why Stratix?

Minimize downtime with best-in-class technical help and guidance for you and your people, wherever and whenever you need us, 100% on-shore. We resolve issues quickly with an 85% first call resolution and 70+NPS quality score—in the top 1% in the industry.

Ready for superior service?

Contact Us Today