What Does a Managed Mobility Services Provider Like Stratix Do?

In today’s business world, mobile technology powers productivity—from the front lines to the executive suite. However, managing thousands of smartphones, tablets, and rugged devices across a distributed workforce is no easy task. Ensuring they’re secure, up-to-date, and functioning properly across hundreds or thousands of users can overwhelm even the most capable IT teams.

That’s where a Managed Mobility Services (MMS) provider like Stratix comes in. We do the heavy lifting of procuring, configuring, deploying, managing, and supporting mobile devices throughout their lifecycle. Instead of internal IT teams juggling mobile logistics alongside other responsibilities, Stratix offers expertise, scalability, and end-to-end services that help companies stay secure, agile, and efficient.

Stratix was recently named a Representative Vendor in the 2025 Gartner Market Guide for MMS. We believe the Market Guide is a valuable resource that will help companies evaluate potential providers. Click here to download your complimentary copy.

The more mobile your workforce becomes, the more critical it is to have the right support. A Managed Mobility Services provider like Stratix ensures your mobility program is seamless, secure, and scalable—while giving your IT team room to focus on strategic priorities.

Here’s a closer look:

1. Professional Services

Stratix’s mobile strategy planning, coordinated by our mobile solution architects, helps you build a future-ready mobility program that aligns with your unique business goals. Leveraging decades of experience in mobile technology and managed services, we work closely with customers to assess current infrastructure, identify gaps, and develop a tailored roadmap for success. From selecting the right devices and platforms to ensuring security, scalability, and user adoption, Stratix delivers end-to-end strategic guidance that transforms mobile initiatives into measurable business outcomes. The result is a cohesive, cost-effective mobile ecosystem that supports productivity, innovation, and long-term growth.

2. Device Procurement and Provisioning

Once you have your mobile solution blueprint, Stratix helps source the right devices for your business needs—whether rugged Android tablets for field service teams or iPhones for sales reps. We have partnerships with all the major manufacturers and can negotiate better pricing and ensure compatibility with your systems.

Once selected, we configure devices to your specifications in our world-class Mobile Integration Center. That includes installing apps, setting up security policies, enrolling in your endpoint management platform, and applying any custom branding. Everything is done before the device ever reaches your employee’s hands.

2. Deployment and Logistics

Managing the rollout of hundreds or thousands of devices? Stratix handles the shipping, tracking, and delivery logistics. It’s also an area where we can save you money because we get preferential rates from our shipping partners. Whether it’s a one-time deployment or ongoing refresh cycles, we ensure your teams get the right tech—on time and ready to use.

3. Lifecycle Management

Stratix’s lifecycle management services provide end-to-end support for mobile devices. This includes repairs, replacements, warranty management, and even secure decommissioning and recycling. We coordinate repairs, replacements, updates, and asset tracking through our itrac360 platform, ensuring visibility and control at every stage. You can quickly see information like spare pool levels or maintenance trends that could shape strategic decision-making. We offer certified in-house repair for many devices or coordinate it through our OEM partners. Our comprehensive approach ensures optimal performance, security, and cost-efficiency across the entire mobile ecosystem.

4. Help Desk and Technical Support

Stratix’s 24×7 help desk support is onshore in the U.S., which eliminates the communication challenges that some providers struggle with. Our technicians are also trained in your technology environment, which means end users spend less time explaining what they need, and downtime is reduced.

We also leverage endpoint management tools to remotely solve problems on a device. Our high level of service reduces “no fault found” returns, and our customer satisfaction scores are consistently among the highest in the industry.

5. Security and Compliance

Stratix’s Unified Endpoint Management (UEM) seamlessly manages and secures all endpoints—mobile devices, tablets, laptops, and more—through a single, centralized platform. As a trusted partner to leading UEM providers like Omnissa, SOTI, Microsoft, and more, Stratix helps organizations streamline device enrollment, policy enforcement, app management, and security compliance across diverse operating systems. With certified experts and deep mobility experience, Stratix ensures UEM platforms are fully optimized, integrated with existing systems, and aligned with business objectives. The result is greater visibility, stronger security, and simplified endpoint management at scale.

6. Telecom Expense Management (TEM) and Connectivity

Stratix’s Telecom Expense Management (TEM) and SmartSIM Connectivity solutions help enterprises gain control over mobile costs and ensure reliable, flexible connectivity. With our comprehensive TEM services, we audit usage, eliminate waste, optimize carrier plans, and provide detailed reporting to reduce overspending and improve budget accuracy. We use specialized TEM software, and then our human analysts go through to find even more savings. On average, we save customers 4 percent, and in some cases, considerably more.

Complementing this, Stratix’s SmartSIM Connectivity offers seamless, multi-carrier connectivity by automatically switching to the strongest available network—ideal for distributed teams and remote locations. Instead of billing by line, data is pooled across carriers, so light users subsidize heavy users, which also significantly reduces telecom costs.

Why it Matters

In a world where mobile devices are mission-critical to business operations, the need for expert, end-to-end mobility management has never been greater. Stratix delivers a comprehensive suite of Managed Mobility Services that not only streamline every stage of the mobile lifecycle—but also drive operational efficiency, enhance security, and control costs. Whether it’s deploying thousands of devices, optimizing connectivity, or ensuring 24×7 support, Stratix empowers enterprises to focus on their core business while we handle the complexities of mobility.

Backed by decades of experience, and recognition as a Representative Vendor in the 2025 Gartner Market Guide for MMS, Stratix is the trusted partner you need to future-proof your mobile strategy.

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