Video

Hey, it’s Louis Alterman. I’m the CEO of Stratix. I want to just take a second and explain why it makes sense if you’re a DIY shop, if you’re taking care of your own mobile devices, why you might think of the financial benefits and the operational benefits and benefits to your customers of outsourcing that work to a company like Stratix, which is the best and the biggest in the industry. So if you’ve got a fleet of mobile devices that you’re managing and so you’ve got some volume of incidents that you’re handling every single day, right? It could be repair tickets, it could be phone calls, it could be chats, it could be screens that are cracked that need to be replaced. It could be a wide range of things that we do that are necessary to take care of mobile devices that maybe you’re handling in-house. The volume of that in any given day is going to be variable. You’re going to have, you know, days where not a lot happens. You’re going to have an outage one day. You’re going to have a whole bunch of variability in the amount of work that needs to be done on any given day, right? And so then the question to you managing that business is, how do I staff for that? Right? So one approach would be, let me staff for the average.

That’s an okay idea, right? You say, I have, you know, 20 incidents a day. I’m going to manage and build a team that can handle 20 incidents a day in 80 hours. And here it is. The problem is, you know, on a day like this, you’ve got too much staff and you’re going to have some idle labor, and that’s pretty inefficient. And on days like this, you’re going to have more work to do than the staff can handle. And so you’re going to build up a backlog of things that don’t get done that day and have an inferior experience for the people out in the field. So that doesn’t really work. You know, and another approach would be, let me staff for the max, right? Let me make sure I can handle no matter what comes in. And that would be a great experience for the people out in the field.

The problem is, every day, other than one, you’re going to have some amount of labor, and really waste in terms of the money that you spend and the people that you hire to do work that just isn’t there for them to do on those days. And so that’s where Stratix comes in. It really makes a lot of sense if you have a lot of mobile devices or a small number of mobile devices. But certainly if you have a lot, and a lot of things that can happen to them in a lot of ways that they can be impacted by different things happening in your business with your IT systems, with the external environment, you can rely on someone like us who has really hundreds of customers like this, that each individually might look like a lot of variation. But in aggregate, you know, because we have the scale, we can staff to really handle it in a way that’s the most efficient. And so we can give you pricing, and take care of you economically as if you’re perfectly staffed every day. But we can also serve the customer in a way that is as if you’re staffed all the way to the max. And that’s something that we’re really proud of. It’s a big part of the value that we add. And we’d be delighted if you gave us a chance.