Growing Brand Loyalty in a Contactless World

In today’s “new normal” environment, quick serve restaurant (QSR) customers expect more than just fast and accurate service. Social distancing, contactless transactions and in-depth disinfecting processes have now become competitive differentiators that are critical to building and maintaining loyal, repeat customers.

Stratix is redefining mobile solutions for QSRs with Apple, providing the perfect combination of high-value, endto-end managed services, advanced mobile technology and an extensive partner ecosystem to keep your lines moving quickly and ensure safety for both employees and customers

We understand the challenges with implementing a successful mobile program to meet the unique needs of this new landscape:

  • Speed & Scale: Ability to deliver the same curbside or drive-thru ordering experience across all locations
  • Safety & Security: Contactless transactions and UV disinfection solutions to protect customers and employees
  • Control & Visibility: The peace of mind of knowing where devices are as well as quick processing of replacements
  • Hiring, Training & Retaining: Effective training programs to ramp up associates quickly, empowering them to deliver a frictionless customer experience

Stratix, along with Apple, have come together to meet these challenges head-on with our SmartMobile Programs for QSR:

  • We are experts at complex deployments, providing an ‘out-of-the-box’ ready mobile experience, tailored to your restaurants’ needs and delivered at scale.
  • Our industry-leading contactless device/accessory bundle that’s built for the QSR environment – from the cold of a kitchen refrigerator to a rainstorm at the drive-thru.
  • Visibility dashboard using itrac360 and lifecycle management services for repair and next day replacement devices.
  • Investing in a specialized mobile support program helps reduce your franchise owners’ risk of productivity loss and improves ROI.

We’ve thought of everything so you don’t have to.

  • High-value, end-to-end managed services paired with the world’s most advanced mobile technology
  • Deep strategic expertise to ensure that your mobile programs are tailored to enable optimal business outcomes and maximum return on investment
  • An extensive partner ecosystem to satisfy your mobile technology requirements – including devices, accessories, apps and services – with a single point of contact
  • Mobile device management (MDM) solutions that integrate seamlessly with your existing infrastructure
  • Effective deployment of your apps to ensure your organization’s unique requirements are met. From surveying your sites to designing innovative accessories, we address any unique or environmental needs you may have
  • Certified agents trained to quickly troubleshoot a wide range of device issues and provide unparalleled service behind industry leading customer satisfaction scores
  • Flexible financing via Opex-based models, like Mobile Device as a Service (MDaaS), for a single consistent monthly price per device

Download the Industry Brief