The Challenge
A leading specialty retailer with five distinct brands wanted to create “flagship store” experiences across each of its 2,400 locations in North America. The retailer wanted to leverage all the benefits of mobile technology to empower sales associates to save the sale when customers wanted to buy merchandise not available in store. Using their mobile devices, the retailer wanted its associates to order out-of-stock items online while the customer was in the store and then ship the merchandise to the store for pickup or directly to the customer’s home. The retailer also wished to leverage line busting to shift customer check-out away from traditional cash register queues to mobile Point-of-Sale (POS) devices, which would allow associates to serve customers more quickly and efficiently. While the retailer already had applications and a specific use case ready, they needed staging/deployment services for this mobile program.
The Ask
This leading retailer needed a standardized way to create, deploy, and monitor mobile solutions across the US, Canada, and Mexico, and asked Stratix to:
- Develop an enterprise mobile plan for deploying and managing a large-scale mobile point-of-sale solution, as well as replacing their legacy fixed cash registers with a tablet-based platform
- Stage, deploy, and repair over 110,000 mobile devices across thousands of locations
- Provide custom reporting for each mobile asset to support PCI compliance and validate vendor performance
The Solution
Stratix designed a secure end-to-end solution that included mobile deployment, life cycle management, and real-time reporting. This program involves more than 110,000 mobile assets, with an additional 20,000 yet to be deployed or allocated for spare pool inventory. The solution included:
- Mobile devices and printers for mobile Point-of-Sale
- Android-based tablets functioning as interactive customer concierge kiosks dedicated to price checks
- A custom Stratix ordering portal that provides an e-commerce-like experience for store managers to select and order the equipment they need
The Result
Stratix has completed several massive deployments for the retailer, with as many as 25k devices ahead of the kickoff of the holiday peak shopping season. Based on the mobile initiative’s success, the company engaged Stratix to roll out the retail solution to all of its 2,400 stores across the US, Canada, and Mexico.