Enterprise Stakeholders Build Consensus, Set Priorities 

Companies deploy mobile to boost operational efficiency, improve customer relationships and create sustainable competitive advantage – for the enterprise. To advance those goals, best-in-class organizations often build Mobile Centers of Excellence (MCoE) to orchestrate mobile’s deployment and impact at the enterprise level. 

Today, line-of-business (LOB) executives are stepping up to fund mobile deployments in their operating units. However, with funding comes a need for LOB control. As a result, departmental and operational needs can overrule enterprise requirements as LOB executives decide how to deploy mobility and for what purpose. This “local” decision-making can create siloed mobile solutions as a range of devices, device types and applications proliferate across the enterprise. In this diverse mobile ecosystem, the support expenses go up, along with mobile’s total cost of ownership. 

MCoEs offer a collaborative forum, which not only brings together all the stakeholders involved in enterprise mobility but provides a way to discuss needs and challenges. As a group, these stakeholders are uniquely positioned to determine projects with enterprise priorities and delivers a consistent user experience. That collaboration enables companies to leverage a standardized approach to enterprise mobile to speed the innovation that accelerates business transformation. 

This white paper explores how best-in-class companies, recognizing enterprise mobility’s ability to transform the business, decide to build a Mobile Center of Excellence (MCoE) and the benefits associated with that effort. While companies of any size can derive advantages from having an MCoE, medium- to large-sized enterprises are most likely to have these enterprise mobility structures.