Fact Sheet: Lenovo Services Solutions - Stratix

Fact Sheet: Lenovo Services Solutions

Fact Sheet

Lenovo Repairs from the Experts

Drops, spills, power surges, there are many ways that laptops get damaged. For Accidental Damage Protection (ADP) on Lenovo Think and Idea branded device repairs, count on Stratix—an Authorized Lenovo Service Provider.
Our certified technicians have decades of mobile device repair experience and will quickly return devices to end users or your spare pool, reducing downtime.

Stratix Services

  • Help desk to support students or technical resources that reduce the number of devices returned for repair when they don’t actually need it
  • Device pickup and return at schools or prepaid shipping label device return programs
  • Device triage and diagnosis
  • Repairs by Lenovo-certified technicians
  • Genuine Lenovo replacement parts and materials
  • Lifecycle management of your mobile device repairs
  • Visibility, reporting, and analytics through our proprietary itrac360 system that gives you a holistic view of your mobile device environment from a single pane of glass

Single Point of Contact

Stop juggling multiple OEMs and vendors. Stratix manages all the service contracts and warranties and handles the repair logistics for you so you can focus on other things.

Easy to Manage

We offer a frictionless RMA process and complete visibility on the status of your device repairs.

Certified Repairs

Stratix certified repair technicians perform diagnostics and repairs in-house, leveraging Lenovo certified parts, processes, tools, and programs.

Proof Points

Why Stratix

With four decades in business, we are the most experienced pure-play enterprise mobility specialist in the UU.S., and there’s no one better to help you navigate the complexities of mobile. Our state-of-the-art facility allows us to repair your Lenovo devices under one roof.