Mobile Help Desk
Mobile Operations Center
Our Mobile Operations Center provides on-shore, 24x7x365 support for your employees managing business-critical operations with mobile technology.
Get StartedSuperior End-User Support
If your mobile devices stop working, so does your business. Our best-in-class support team quickly resolves user issues to keep devices active and to ensure continuous, effective and efficient business operations. We have the training, bandwidth and scale to be your dedicated managed mobility partner, so you can focus on running, improving and growing your business.
Video
Mobile Support Video
Mobile Operations Center
Our mobile help desk offers dedicated 24x7x365 mobile expertise and support that can scale to meet your business needs. Staffed by highly-trained personnel, we efficiently resolve issues for a wide range of hardware, software and business use-cases. And to ensure we have intimate knowledge of your business, we train our dedicated support staff at your site. This high-touch service is why the Stratix Mobile Operations Center continues to achieve the highest customer satisfaction ratings in the industry.
Mobile Help Desk Key Benefits
Immediate-to-Low Response Times
Our team responds in seconds, getting you the timely support, you need.
Industry-Leading Customer Satisfaction
Best-in-class 70+ NPS rating for 2018 (Industry Standard is 33).
High First Call Resolution
First calls are resolved at a 90%+ rate, keeping your devices in the field and your employees highly productive.
Reduce Costly Spare Pools and Operational Disruption
Our support center reduces "No Trouble Found" (NTF) returns, avoiding additional Return Merchandise Authorization (RMA) requests.
Lower Cost vs. DIY Support
We save you from costly investments such as training, certification, bandwidth, infrastructure, computers and personnel retention management.
100% On-Shore
None of our support services are off-shore or outsourced.
Case Study
Leading Transportation Provider Optimizes Operations via Managed Mobility
When a major consumer transportation provider needed a partner to help it modernize thousands of locations with managed mobility, Stratix answered the call.
LearnThe latest In Managed Mobility
Paper
Mobile Centers of Excellence Advance Enterprise Mobile
This white paper explores how best-in-class companies, recognizing enterprise mobility’s ability to transform the business, decide to build a Mobile...
LearnPaper
Mobile’s Most Daunting Challenge: Support
This white paper tackles what most enterprises say is the toughest mobile challenge of all: support.
LearnData Sheet
Data Sheet: Mobile Operations Center
Stratix Help Desk offers a best-fit service model based on each client’s needs. With multiple contact channels backed by extensive device, mobile ap...
LearnReady for superior service that ensures nonstop mobility?