Day-2 Support Programs
Access to support 24x7x365, by expertly-trained and certified staff to manage your ongoing mobile program.
Mobile Help Desk
Our Mobile Operations Center provides on-shore, 24x7x365 support to manage business-critical mobile operations.Learn
Mobile Lifecycle Services
We handle the entire device lifecycle from acquisition to decommissioning, including device provisioning, deployment, repair, spare pool management and reverse logistics.Learn
We help you repair, redeploy or resell unused and End of Life (EOL) devices for maximum ROI. We manage end-of-lease deadlines to get your devices back on time to avoid unnecessary fees.Learn
Post-Deployment Support and Device Management
You’ve launched your mobile technology transformation plan. Now what? That investment needs to be protected with a dedicated managed mobility program. Once the devices are deployed, you need a 24x7x365 support center staffed with experts who understand your end-user environments and the applications they use. You want a rapid replace and repair spare pool management program to ensure your mission-critical work is uninterrupted. Choose a managed mobility partner who can support your program’s critical Day-2 needs.
Mobile Support Video
Stratix provides the most comprehensive post-deployment support available. Our on-shore Mobile Help Desk boasts industry-leading satisfaction scores, and it’s scalable for all your enterprise needs. Comprehensive lifecycle and reverse logistics services keep your devices up and running in your employees’ hands, transacting business and maximizing your mobile technology investments.
Day-2 Support Key Benefits
Mobile Help Desk
Our best-in-class, on-shore, 24x7x365 support improves productivity and reduces cost drivers like “No Fault Found” device returns.
Industry-leading NPS scores and faster call times ensure that your support needs are addressed quickly and completely.
We provide comprehensive, manufacturer-agnostic repair and replacement services for all your mobile technology.
Get end-to-end visibility of repair history, ownership, and usage for all your devices in a single dashboard.
Redeploy or resell refurbished mobile technology to maximize value on your mobility spend.
Secure device handling protects sensitive data in full PCI compliance.
Mobility as a Service Helps Manufacturer Standardize Mobile Operations and Control Mobile Costs
Stratix implemented a consistent, standardized mobile approach that would unite the plants’ different devices, management platforms and support scenarios to control cost across 140 manufacturing plants.Learn
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Love your mobility longer.