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One of the nation’s fastest‑growing coffee chains was expanding at a remarkable pace. New stores were opening coast to coast, and each one relied heavily on mobile technology to keep orders flowing and customers delighted. But that rapid growth put tremendous pressure on the company’s internal IT resources. Store employees needed fast, knowledgeable help when technology slowed them down, and the IT team simply couldn’t keep up.

That’s when they turned to Stratix. Our 24/7 onshore help desk brought immediate relief.  Downtime shrank dramatically. For the first time, the company had a true mobility partner—one that understood both the technology and the urgency of keeping transactions moving.

As the coffee chain continued to grow, so did our partnership. Three years in, it was time to modernize their payment systems across every location, and they again chose Stratix. We led a nationwide deployment of Verifone payment terminals paired with iPad—an initiative that transformed their entire mobile payment ecosystem.

At the Stratix Mobile Integration Center, every device was kitted, configured, paired, tested, and prepared so it worked the moment it arrived in a store. No guesswork. No complicated setup. Just seamless, ready‑to‑use technology.

Beyond deployment, Stratix handles full lifecycle support. We manage their Verifone OEM extended warranty, oversee endpoint management, and continue providing the around‑the‑clock help desk support that built the foundation of our relationship.

And with itrac360, the company has unprecedented visibility into its environment—seeing asset status, service tickets, warranty activity, and device health across nearly 15,000 devices in one intuitive platform.

Today, Stratix supports a mobile ecosystem that’s consistent, scalable, and dependable—empowering employees, minimizing downtime, and enabling smooth expansion as new stores open nationwide. What began as a simple support request has evolved into a fully integrated mobility partnership that strengthens every aspect of their operations.

Stratix. Powering mobility at scale so our customers can grow with confidence. Click here to learn more about our services for restaurants.