iTrac360 Archives - Stratix

7,000 devices across 1,500 locations called for Managed Mobile Services

The Challenge

After successfully piloting three mobile applications, a $4 billion national restaurant operation with multiple brands realized it needed help to expand its proven mobile solution to 1,500 locations. The complexity of this cross- platform solution involving 7,000 devices required deep mobile expertise and the ability to manage multiple mobile device and carrier partners.

The Ask

The enterprise scalability needs and “always on” reliability of mobile solutions core to the customer experience would tax the company’s internal resources and expertise. That’s why the company began looking for Managed Mobile Services from a provider with:

The Solution

Stratix provisioned and deployed more than 7,000 mobile devices, loaded with two internally-developed applications and a third-party inventory management system. In addition, Stratix enhanced and supported the mobile solution with:

The Result

Turning over responsibility for its enterprise mobile solution allowed the company to focus its attention on delivering an outstanding dining experience for its customers. Managed Mobile Solutions oversaw every aspect of the mobile’s operation, keeping devices up and running for associates working across the company’s 1,500 locations. In addition, the MMS approach allowed the company to: