Data Sheet: Mobile Operations Center
Stratix Mobile Help Desk offers a best-fit service model based on each client’s needs. With device-specific and mobile applications experts available 24x7x365, we ensure the right people with the right skills are available to support your mobile users at the right time.
- Contact Channels – phone or email
- 24x7x365 Support Availability
- Mobile Application Support
- Third-Party Resolution Assurance – we’ll troubleshoot third-party apps, OS, device and cellular issues
- End-User Support with MDM Platforms – for remote access issue resolution
- Flexible SLA Performance – 85% First Call Resolution (FCR) & 60-second Average Speed of Answer (ASA)
- Service Reporting & Analytics – track number of incidents, trouble details, root cause, problem resolution and performance KPIs
“The 24/7 Mobile Help Desk has been phenomenal for our flight attendants and pilots. Our crew is getting first-call resolution, and the support team understands the challenges that crew members are dealing with.”
Sr. Manager, Inflight Mobility and Strategy, Southwest Airlines
We help resolve your mobile challenges better and faster.
- 270,000 support calls
- +71 NPS
- 85% First Call Resolution Rate
- <5% Abandon Rate
Outcomes We Deliver
Increase Customer Satisfaction
Deliver a supported user experience when deploying new mobile technology, expanding locations or adding new employees, and ensure your team drives a positive customer experience.
Resolve issues quickly to maintain business Resolve issues quickly to maintain business resilience and employee productivity, backed by an 85% first call resolution SLA – and when we need to escalate, we provide third-party escalation insurance.
Save Time and Resources
Tap into our specialized mobility Help Desk personnel and reporting to free your internal resources to pursue innovation.