International Airline Archives - Stratix

Effective mobile blueprinting led to a strategy to empower the workforce and control costs

The Challenge

Taking a hybrid approach to mobile left this international airline with decentralized acquisition and support efforts tied to multiple operating systems, applications and device types. The lack of standardization complicated contracting for third party-provided mobile hardware, software and support, driving up costs. Without an overarching program to support the various mobile implementations, user support for mobile lagged. Internal IT staff had its hands full handling desktop/laptop issues from the enterprise.

The airline also lacked visibility into knowing how well, or how poorly, its deployed mobile assets were performing. The airline’s pilots, flight attendants, gate agents, cargo/baggage handling teams and aircraft maintenance and engineering operations, depended on mobile to get their jobs done. Because of this opportunistic approach to mobile, the airline’s operational efficiency was at risk and mobile’s total cost of ownership was climbing.

The Ask 

The airline wanted Stratix to create a standardized way to acquire, deploy, manage and support mobile assets from acquisition through deployment for 100,000 associates.

The Solution  

Stratix implemented a Managed Mobile Services approach enterprise-wide to address the airline’s infrastructure which ultimately included 10,000 users of ruggedized mobile devices and 90,000 employees with consumer devices running Android and iOS.

The Result 

Operationally, the new mobile infrastructure from Stratix achieved the airline’s vision of using a consistent, proven approach to roll out and support mobile solutions over their lifetime. In addition, the strategic approach Stratix used delivered:

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