Mobile Integration Center QC Manager

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Objective

The Mobile Integration Center (MIC) QC Manager is responsible for the quality policies and procedures of the MIC Department ensuring a 99%+ quality score. This includes understanding the customer’s requirements and validating that our policies and procedures adhere to the customer’s needs. The Quality Control Manager will ensure the MIC’s quality procedures/processes support efficient workflows. The Quality Control Manager will work closely with the MIC Staging Managers to ensure that all Stratix quality control procedures are being followed.

To be successful, the Quality Control Manager should have excellent communication and listening skills, with strong observational, analytical, and problem-solving skills. A basic understanding of regulatory compliance and be skilled in understanding scientific and technical data. If additional quality check points are required, the Quality Control Manager will make recommendations to Team Leads and/or Supervisors and assist with updating, creating and documenting processes. The Quality Manager will capture data and produce metrics related to the pass/fail percentage of work performed by the Quality Control team at Stratix.

Key Responsibilities

• Management of the MIC Audit, MIC Tech Support and MIC First Article Review process.
• Devising ways to improve the production process to ensure higher-quality goods.
• Responsible for the First Article review and approval for new projects.
• Provides leadership and guidance to MIC team members, ensuring accountability and alignment with department quality goals.
• Preparing reports by collecting, analyzing, and summarizing quality data.
• Send out issue summaries to managers/directors of other departments and work with them on solutions to help reduce the issues that we have during production.
• Analyzes quality metrics, identifies root causes of issues, and implements corrective actions to eliminate inefficiencies and reduce errors.
• Leads by example by maintaining a strong floor presence and a deep understanding of MIC processes, with the ability to step in operationally when necessary.
• Work with other MIC managers to address operational challenges quickly and effectively.
• Oversees coaching, and development for the MIC team, fostering a culture of continuous improvement and engagement.
• Other duties and strategic initiatives as assigned.

Leadership Competencies

• Attention to Detail
• Problem Solving
• Customer Focus
• Strategic Thinking
• Operational Excellence
• People Leadership and Development
• Change Management
• Decision Making
• Conflict Resolution
• Collaboration and Influence
• Results Orientation
• Business Acumen
• Communication Skills

Qualifications

• Minimum 5 years of experience in operations, including at least 2–3 years in a supervisory or management role.
• Minimum of 3 years in a Quality Control Role demonstrating process improvement and data-driven decision making to improve quality.
• Experience working with mobile device hardware, peripheral support, and connectivity.
• Proven ability to lead high-performing teams in a fast-paced, deadline-driven environment.
• Exceptional leadership, coaching, and team development skills.
• Excellent written and verbal communication skills, with the ability to influence and engage at all organizational levels.
• High proficiency in Microsoft Excel (formulas, pivot tables, and charts), Word, and PowerPoint. Experience with Power BI and Power Query is preferred.
• Analysis, critical-thinking and problem-solving skills to review systems, find flaws and pose solutions to those flaws.
• Oracle experience preferred but not required.
• Comfortable managing complex, multi-task environments and driving initiatives from concept to execution.