Communication tools are critical to the success of companies because they’re essential for staying competitive and connected in today’s fast-paced environment. It means they’re using smartphones, tablets, wearables, and IoT—in addition to traditional wireline technology like phones and fax machines.
The challenge is all of it must be managed effectively and efficiently. Companies need the benefits of frictionless communication, easy collaboration, high-speed 5G, and the digitization of workflows, but costs at scale are hard for organizations to control.
The most common issues are paying for unused—or underused—lines and equipment, a lack of overall visibility, and not being sure if the plans being paid for are appropriate for end users’ needs. That lack of precise control is why organizations end up overpaying.
Taming the chaos is very complex, and getting a handle on it is hard for even the most experienced IT and accounting teams. That’s why organizations often turn to telecom expense management (TEM) experts to do it for them.