DIY vs. Stratix Services
Case Study
Most organizations began by deploying and maintaining tech solutions in-house. But there are challenges—such as getting the necessary certifications, meeting expected service levels, and escalating or hidden costs. At a certain point, the question becomes does it make sense to outsource to gain cost and service advantages? Take a look at this example:
RPM Company
A company providing remote patient monitoring services had an operation for sending mobile devices kitted and configured with accessories like blood pressure cuffs and scales to patients. Fulfillment was expected within two days of orders coming in. The logistics included getting equipment back from patients when it was no longer needed, refurbishing it, and putting it in inventory ready to go to new patients.
To achieve this, the company had:
- Warehouse space
- A staff for kitting and configuration and warehouse management
- A staff of 15 on the help desk
- 25K device kits
Logistics Savings
The company was spending $2.5 million on logistics. After partnering with Stratix, they’re spending $2.2 million and have closed their warehouse. Thanks to the superior kitting and configuration services provided by Stratix, customer reviews have improved dramatically.
Help Desk Savings
The company’s help desk was onshore, but not leveraging any advanced tools for customer service like AI chat. Since moving to Stratix and leveraging our toolset, the company is saving 15 percent on help desk costs with no loss in customer satisfaction.
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