Stratix Education Associate Customer Success Manager (ACSM)
Stratix Education Associate Customer Success Manager (ACSM) engages with our education vertical customers to drive Stratix adoption and demonstrate ongoing value. This critical function is responsible for day 2 support, driving ongoing adoption and managing renewals.
What You’ll Do
- Drive retention and growth amongst our education vertical customers by understanding their needs and helping them succeed
- Maintain a cadence of communicating with customers about their adoption trends, sentiment and mining opportunities for deeper engagement
- Understand customer outcomes by communicating with the customer, analyze customer health metrics including NPS
- Identify opportunities for customers to act as Stratix advocates (e.g. testimonials, case studies)
- Collaborate closely with sales and contracting to support renewals and expansion opportunities
- Marshall resources across the Stratix organization as needed to support the customers needs
- Represent the voice of the customer. Quarterbacking experiences across functional Stratix teams, on behalf of the customer
What We’re Looking For
- 2+ years in Customer Success, Relationship Management, or Account Management.
- Experience working in the education vertical
- Exceptional communication skills, highly organized, collaborative and detail orientated
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Proactive problem solver, bias for action and taking initiative
- Empathetic, positive attitude with a desire to help our customers reach their goals
- Results-driven mentality, with a bias for speed and actions
- Strong analytical skills, with the ability to translate data into insights. Expertise in Excel essential
- Strong PowerPoint skills
- Comfort in a pseudo startup environment. We move quickly and wear many hats in a dynamic environment
- Ability to create structure in ambiguous situations and design effective processes
- BA/BS degree