Stratix Education Associate Customer Success Manager (ACSM) engages with our education vertical customers to drive Stratix adoption and demonstrate ongoing value.  This critical function is responsible for day 2 support, driving ongoing adoption and managing renewals.

What You’ll Do

  • Drive retention and growth amongst our education vertical customers by understanding their needs and helping them succeed
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment and mining opportunities for deeper engagement
  • Understand customer outcomes by communicating with the customer, analyze customer health metrics including NPS
  • Identify opportunities for customers to act as Stratix advocates (e.g. testimonials, case studies)
  • Collaborate closely with sales and contracting to support renewals and expansion opportunities
  • Marshall resources across the Stratix organization as needed to support the customers needs
  • Represent the voice of the customer.  Quarterbacking experiences across functional Stratix teams, on behalf of the customer

What We’re Looking For

  • 2+ years in Customer Success, Relationship Management, or Account Management.
  • Experience working in the education vertical
  • Exceptional communication skills, highly organized, collaborative and detail orientated
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Proactive problem solver, bias for action and taking initiative
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Results-driven mentality, with a bias for speed and actions
  • Strong analytical skills, with the ability to translate data into insights.  Expertise in Excel essential
  • Strong PowerPoint skills
  • Comfort in a pseudo startup environment.  We move quickly and wear many hats in a dynamic environment
  • Ability to create structure in ambiguous situations and design effective processes
  • BA/BS degree
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