Stratix Corporation, Author at Stratix

Stratix Mobile Help Desk offers a best-fit service model based on each client’s needs. With device-specific and mobile applications experts available 24x7x365, we ensure the right people with the right skills are available to support your mobile users at the right time.

Our Capabilities:

“The 24/7 Mobile Help Desk has been phenomenal for our flight attendants and pilots. Our crew is getting first-call resolution, and the support team understands the challenges that crew members are dealing with.”

Sr. Manager, Inflight Mobility and Strategy, Southwest Airlines

WHY Stratix

We help resolve your mobile challenges better and faster.

  • 270,000 support calls
  • +71 NPS
  • 85% First Call Resolution Rate
  • <5% Abandon Rate

Outcomes We Deliver

Increase Customer Satisfaction

Deliver a supported user experience when deploying new mobile technology, expanding locations or adding new employees, and ensure your team drives a positive customer experience.

Improve Productivity

Resolve issues quickly to maintain business Resolve issues quickly to maintain business resilience and employee productivity, backed by an 85% first call resolution SLA – and when we need to escalate, we provide third-party escalation insurance.

Save Time and Resources

Tap into our specialized mobility Help Desk personnel and reporting to free your internal resources to pursue innovation.

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