Field Service made Simple
The competitive landscape in field service is constantly changing. With the increased demands to improve customer service, reduce costs and remain nimble, businesses are redefining how they operate. The need to integrate people, process and technology has never been greater. If your business lacks visibility to the field, requires cumbersome manual tasks and frequent communication between the technician and back office, you are likely experiencing scheduling inefficiencies, higher service delivery costs and more customer service issues.
So how are best-in-class companies solving these problems? By leveraging mobile technology and GPS enabled workforce management software. These companies are producing staggering results, including: 21% faster repair times, 22% greater productivity, 20% more first-time fixes; and 11% greater service margins*. Stratix Field Service is helping to drive these results even faster, by providing an easy to use, end-to-end service management system, delivered over the cloud for a simplified implementation process.
Change your game
Stratix Field Service empowers your business to implement automated procedures on your choice of smartphones, tablets or laptops, running Windows, Android or the Apple iOS operating system.
Functionality on the mobile device includes:
• Work Order Assignments
• GPS Turn-by-Turn Directions
• Start of Day/End of Day Process
• Automated Time Tracking/Entry
• Vehicle Inventory
• Signature Capture
• Expense Management
• Survey’s and Inspections
With or without a mobile network connection, Stratix Field Service allows seamless operation for the field technician.
Drive sustainable business advantages
In addition to the mobile application, Stratix Field Service Management Portal provides the dispatcher/manager with a 360 degree view of the organization. Creating new work orders, accessing customer information, locating jobs and technicians with real time mapping data, the portal provides an easy to use command console. Capabilities include:• Work Order Management
• Customer and Contact Management
• GPS of technicians and jobs
• Dispatch/Scheduling
• Survey Management
• Messaging and Alerts
• KPIs/Dashboards/Reports
• Bulk data input
Contact us to learn how you can drive results with Stratix Field Service software.
*Source: Aberdeen Group, Integrated Solutions magazine article, “Mobile Field Service Best Practices”
