Repair Services

Quality Repairs Deliver Customer Satisfaction

At Stratix, we believe that a mobile solution is not complete without a full service and repair program. From the beginning of a project to the long term support of your hardware, service becomes the number one focus for your operations team. Our service and repair organization is structured to deliver for fast and efficient support with guaranteed success.

A Dedicated Customer Service Group

Your personal Customer Advocate manages all aspects of your service and repair, from RMA's to spare pool management. This single-point-of-contact helps ensure that you’ll always get the responsive service you deserve. We offer a fill range of repair:

Depot Repair - From printers to rugged tablets to GPS transponders, our fully certified depot repair technicians identify and repair many types of mobile products. We offer flexible service level agreements that meet your business requirements from peak season to normal day to day operations.

Board Level Repair - Our highly skilled technicians are certified and trained by all of our vendors to perform in depth diagnostics and component level repair (including screen and CPU replacement).

“Spare in the air” - Our state-of-the-art spare pool management program allows complete custom configuration and provisioning of your mobile devices ready to be shipped and deployed anywhere, anytime. Our experienced business analysts will help you determine how many spares you need – no more, no less – saving you money on overhead and repeat repairs.

sVision® - this web-based portal puts your asset information at your fingertips. Look up the repair history and status of all your mobile devices, and even pinpoint their location. Comprehensive reports can identify areas of trouble and alert you to trends within your population of devices.

Vendor relationships - As an authorized service provider for leading mobile device and printer manufacturers, we ensure that your receive the highest level of quality on every repair. Our technicians are certified and receive continuing education year round.

Scalable infrastructure - We adhere to the Japanese 5-S Kaizen quality program for excellence and consistency. In addition, our rapid resource deployment approach ensures that our operations can always meet a surge of repair requests.

For more information on our Repair Services contact us.

Stratix - ready to deliver perfection when it matters the most

Stratix - ready to deliver perfection when it matters the most

For over 20 years, we have been delivering custom repair service programs for retailers to field service providers. Our flexible service offerings provide a cost effective program that allows for fast turnaround during peak seasons and standard service during the rest of the year.

Click here to download our Services Brochure