Service and Repair

More than a process – a proven process

Your mobility solution isn’t doing you any good if your hardware isn’t up and running. That’s why so many of our customers use us to manage their repair and spare pool programs. Stratix is proud of the fact that we have set the gold standard within the mobile industry. When you use Stratix to manage your repairs, you’re taking advantage of a documented, proven process that’s geared toward meticulous quality and efficiency.

Speed meets dependability

We’ve structured our repair and replacement process to deliver optimum speed – without sacrificing the total dependability you need. Repaired or replacement devices are returned to you fully loaded with all their required functionality and software. Before we send it, we perform individualized stress testing, so you are always ensured that the equipment will work right out of the box.

Optimizing your costs

Our service analysis determines how many spares you actually need instead of following an unsubstantiated “just in case” strategy, which means you buy a lot more units than necessary. Our extensive deployment experience helps us save our customers hundreds of thousands of dollars. Plus, with Stratix managing your spares, you also stand to benefit from fewer “lost” devices, less IT overhead, fewer out-of-box failures and repeat repairs.

Total customer service peace of mind

We dedicate a specific Customer Advocate to manage every aspect of your repairs and spare inventories. Day in, day out, your advocate keeps you updated. Our focus on customer satisfaction means that minimizing your downtime and processing your orders efficiently and correctly is our number one goal.

To learn more abour our Service and Repair programs contact us.

 

Stratix is an Authorized Repair Provider for:

Stratix is an Authorized Repair Provider for:

 

APC, Axxon, Citizen, Epson, Ithaca, NCR, PSC, Toshiba TEC, Tripp Lite.

Stratix is dedicted to cultivating long-term relationships with each of our vendor companies.