Quality Repairs Deliver Customer Satisfaction
At Stratix, we believe that a mobile solution is not complete without a full Mobile Managed Services program. From the beginning of a project to the long-term support of your hardware and software projects, service becomes the number-one focus for your operations team. Our mobile repair services organization is structured to deliver fast and efficient support with guaranteed success.
A Dedicated Customer Service Group
Your personal Customer Advocate manages all aspects of your service and repair, from RMAs to spare pool management. This single point of contact helps ensure that you’ll always get the responsive service you deserve. We offer a full range of repair:
Mobile Depot Repair - First-level diagnostics with NTF (No Trouble Found) analysis; authorized "Break Fix" on hardware; management of the OEM repair process; device refurbishing; ESN/SIM management; and 24x7x365 asset visibility and reporting through sVision®.
Advanced Exchange Repair - All the benefits of Mobile Depot Repair, PLUS Spare in the Air; same business-day shipping of preconfigured replacement devices; and minimized out-of-field repair times and related costs. Our experienced business analysts will help you determine how many spares you need – no more, no less – saving you money on overhead and repeat repairs.
sVision® - This Web-based portal puts your asset information at your fingertips. Look up the repair history and status of all your mobile devices, and even pinpoint their location. Comprehensive reports can identify areas of trouble and alert you to trends within your population of devices.
Vendor relationships - As an authorized service provider for leading mobile device, tablet and printer manufacturers, we ensure that your receive the highest level of quality on every repair. Our technicians are certified and receive continuing education year round.
Scalable infrastructure - We adhere to the Japanese 5-S Kaizen quality program for excellence and consistency. In addition, our rapid resource deployment approach ensures that our operations can always meet a surge of repair requests.
For more information on our mobile repair services contact us.
