The Sr. Technical-Business Analyst will perform a vital function between customers (the marketplace) and Stratix solution engineering.This function consists of using business skills and process understanding to interpret technical solutions and guide the creation of optimized software solutions. Individual will focus on improvement and build-out of current Stratix Mobile Field Service and Field Sales offerings and work directly with Stratix prospective and currently contracted customers to deliver capability that exceeds their expectations.
To win in today’s competitive field service environment, field organizations need to service their customers more quickly, increase customer satisfaction and be prepared to adapt to market changes.
Tom Farmakis of DGS explains how Stratix Mobile Lifecycle Management services helped right-size operations for Smart Track, an initiative to automate the ground support and passenger handling services DGS provides to nearly every major airline.